Refund Policy
This policy explains how fees are charged and when refunds are available for SAZE Networks LLC services. It works alongside the Master Service Agreement you accept during onboarding. If the two conflict, the Master Service Agreement prevails.
1. Usage charges
Calls, messages and other usage are charged at the rates in your rate sheet. Charges for completed usage are not refundable, except where we billed in error (see section 5).
2. Monthly and recurring fees
Platform, number and other recurring fees are charged monthly. Service continues month to month and either party may end it with 30 days' written notice. Fees for the current month are not refunded or pro-rated when you cancel.
3. Prepaid balances
- Prepaid balances are used against your usage and recurring fees.
- You may ask for a refund of the unused part of a top-up in writing within 30 days of the payment. We deduct any amounts you owe us and any non-recoverable payment processing fees.
- If we close your account without cause, we refund the unused prepaid balance after deducting amounts you owe us.
- If we suspend or terminate your account for breaching the Acceptable Use Policy or other agreements, the remaining prepaid balance is not refundable and may be applied to amounts owed or to regulatory or carrier penalties caused by your traffic.
4. Setup and one-time fees
Setup, provisioning and number registration fees are not refundable once the work has started or the item has been purchased from a third party, unless we failed to deliver it.
5. Billing errors and disputes
If you think an invoice is wrong, email billing@sazenetworks.com within 30 days of the invoice date with the invoice number and the charges in question. We will review it, and if we billed in error we will credit or refund the difference. Please pay the undisputed part of the invoice by the due date.
6. How refunds are paid
Approved refunds go back to the original payment method, or by bank transfer for wire or ACH payments, normally within 10 business days of approval. Your bank may take additional time to show it.
7. Chargebacks
Please contact us before disputing a payment with your bank or card issuer so we can fix the problem directly. Chargebacks on valid charges may lead to service suspension.
8. Your legal rights
Nothing in this policy limits rights you have under applicable law.
9. How to request a refund
Email billing@sazenetworks.com with your company name, account details, the payment you are asking about and the reason. Postal address: SAZE Networks LLC, 1001 S. Main St, STE 600, Kalispell, MT 59901, United States.